Why Santa Claus is a surprisingly good modern leader

Notes from an Elf who’s been through Q4… every year

Dec 28, 2025 • Thomas Rauch

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The Resonance Action Loop

A practical decision framework that connects prioritisation, action and outcome

Dec 26, 2025 • Thomas Rauch

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Customers don’t experience your effort. They experience waiting.

Why reducing waiting time matters more than working harder

Dec 14, 2025 • Thomas Rauch

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November 2025

What we see gets credit. What we prevent gets forgotten.

Why quiet success deserves louder recognition and what leaders can do to spot it, reward it and build on it.

Nov 30, 2025 • Thomas Rauch

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October 2025

When everything depends on one person, everything depends on one person

Why hero-culture is a leadership trap

Oct 26, 2025 • Thomas Rauch

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Stop being customer-driven. Start being customer-centric.

The difference between hearing your customers and truly understanding them.

Oct 18, 2025 • Thomas Rauch

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From "Permit A38" to Progress: cutting bureaucracy without losing control

A hands-on guide for leaders to identify bloated routines, simplify them radically and see measurable gains in decision speed and innovation capacity.

Oct 9, 2025 • Thomas Rauch

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September 2025

Escaping the Meeting-Tourism Trap

Why we drift into too many meetings (and stay there)

Sep 28, 2025 • Thomas Rauch

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Done > Perfect: Why people overdeliver and how leaders can break the cycle

Turning overcommitment into clarity, accountability and results.

Sep 21, 2025 • Thomas Rauch

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We still fear decisions, even when no one remembers why

The "monkeys and bananas" myth and what it reveals about decision-making in organizations

Sep 14, 2025 • Thomas Rauch

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OT Change and Incident Management: How to avoid the Titanic moment

Why OT needs structure more than ever and what ITIL can (and can’t) teach us about handling change, failure and recovery in industrial systems

Sep 7, 2025 • Thomas Rauch

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August 2025

The Dead Internet Theory: Red Pill or Blue Pill?

Why today’s web feels more like machines talking to each other than people connecting and why it matters for everyone online.

Aug 24, 2025 • Thomas Rauch

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